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Shipping Policy

We aim to provide you with a hassle-free shopping experience and strive to deliver your purchases to you as soon as possible.

Processing Time

Once you have placed your order, it takes us 1-2 business days to process it. During this time, we will verify your payment information, pick and pack your items, and prepare your order for shipment.

Shipping Time

Once your order has been processed, it takes 2-7 business days for shipping. Our business days are from Monday to Sunday, and we do not process or ship orders on public holidays.

Total Delivery Time = Processing time + Shipping time

Shipping Method and Rates

Our standard shipping method fee is $4.00.

Shipping Destinations

We currently ship to all addresses within the United States. We do not ship internationally at this time.

Delivery Delays

Pinetet makes every effort to deliver your purchases to you on time. However, delivery delays may occur due to unforeseen circumstances, such as severe weather conditions, customs delays, or other reasons beyond our control. If a delay occurs, we will notify you as soon as possible and do everything we can to minimize the impact on your delivery.

Incorrect Address

Incorrect addresses may delay the delivery of your order. Please ensure that the shipping address you provide is correct and complete, including the zip code and telephone number. Pinetet is not responsible for delivery delays or additional shipping fees that may result from providing an incorrect shipping address.

Lost Packages

In the rare event that your package is lost in transit, we will do everything we can to locate it. If the package cannot be located, we will replace the items for you free of charge. If you receive a damaged package, please contact us within 48 hours of receipt, and we will process a replacement or refund for you.

Emergency Situation

In case of an emergency, such as a natural disaster or other unforeseen event, Pinetet may temporarily suspend operations and shipping. If this occurs, we will notify you as soon as possible and provide updates on the status of your order.

If you have any questions or concerns, please don’t hesitate to contact us.