At Lipisa, we want our customers to be completely satisfied with their purchase. If for any reason you are not satisfied, we offer a return and refund policy for all eligible items.
RETURNS EXCEPTIONS
The following items are not eligible for return or refund:
- Customized or personalized products
- Sale items
- Products that have been opened or used
- Products that are returned without the original packaging and accessories
DAMAGED PRODUCTS
If you receive a damaged product, please contact our customer service team immediately at [email protected]. We will replace the damaged product or issue a refund as soon as possible.
DEFECTIVE PRODUCTS
If you receive a defective product, please contact our customer service team immediately at [email protected]. We will replace the defective product or issue a refund as soon as possible.
RETURN PROCESS
To initiate a return, please contact our customer service team at [email protected]. We will provide you with the necessary information and instructions for the return. You will be responsible for the shipping cost of the returned item, and we recommend using a shipping method with tracking to ensure the safe return of your item.
REFUND PROCESS
Once we have received and processed the returned item, we will issue a refund to the original payment method. The refund process may take up to 7-10 business days to complete, depending on your financial institution.
WARRANTIES
Lipisa offers a warranty for all products sold on our website. The length of the warranty varies based on the product and is stated on the product page. If you have a warranty issue, please contact our customer service team at [email protected].
At Lipisa, we understand that returns and refunds can be a complicated process, and we are here to make it as simple and easy as possible. If you have any questions about our return and refund policy, please don’t hesitate to reach out to us at [email protected].